Privacy Policy

Last updated: November 2025

CPV Multiservices is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our immigration document preparation services.

1. Information We Collect

We collect information you provide directly to us when using our services:

  • Personal Identification Information: Name, date of birth, country of birth, nationality, address, phone number, email address
  • Immigration Documents: Passport copies, visa information, I-94 records, prior immigration applications, employment authorization documents
  • Family Information: Spouse and dependent details for family-based petitions
  • Financial Information: Payment information for our service fees
  • Employment Information: Work history, employer details when required for applications

2. How We Use Your Information

We use the information we collect to:

  • Prepare, complete, and file immigration forms and applications with USCIS and other government agencies
  • Communicate with you about your case status, appointments, and required documents
  • Process payments for our document preparation services
  • Maintain accurate records of your case and documents
  • Comply with legal and regulatory obligations
  • Respond to government inquiries related to your applications
  • Improve our services and customer experience

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in the following circumstances:

  • Government Agencies: We share your information with USCIS, U.S. Department of State, and other government agencies as necessary to file your immigration applications
  • Service Providers: We may use third-party service providers who assist us with payment processing, document storage, or communication services. These providers are bound by confidentiality agreements
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation
  • With Your Consent: We may share information with other parties when you give us explicit permission to do so

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Secure document storage with encryption and password protection
  • Limited access to personal information on a need-to-know basis
  • Regular security assessments and updates
  • Secure communication channels for sensitive information
  • Proper disposal of physical and electronic documents when no longer needed

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally, we retain case files for at least 7 years after case completion to comply with recordkeeping requirements. You may request earlier deletion of your information, subject to our legal obligations.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your information, subject to legal retention requirements
  • Copy: Request a copy of your documents and application materials
  • Object: Object to certain uses of your information
  • Withdraw Consent: Withdraw consent for non-essential uses of your information

To exercise any of these rights, please contact us at [email protected] or call +1 346-971-7425.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

CPV Multiservices

Claudia Perez Vila

1880 S Dairy Ashford Rd suite 185 unit, #63024

Houston, TX 77077

Phone: +1 346-971-7425

Email: [email protected]

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